A culture of responsible gaming at 11bat
Enjoy the entertainment, but stay within your limits — 11bat is committed to giving you a safe and enjoyable gaming experience.
The right understanding about gambling
Online betting and casino gaming can be an exciting source of entertainment — but it should never be thought of as a way to earn money. 11bat believes every player has the right to play safely, with awareness, and in control of themselves. That is why we are committed to putting multiple effective responsible gaming tools and information directly in your hands.
Every bet carries risk. Some people think big wins are easy to come by, or that losses can be recovered in the next round — these ideas can lead to real problems. At 11bat, we want you to always ask yourself: "Am I still playing for fun, or is it out of pressure?"
Remember: Betting is for entertainment only. Never bet with money set aside for daily expenses, savings, or borrowed funds.
Only those aged 21 or above may open an account and play games at 11bat. This restriction is not merely a formality — it is our firm commitment to protecting young people.
Our tools to protect you
11bat provides these features to keep your gaming experience safe and in control.
Deposit Limits
You can decide for yourself how much you will deposit per day, per week, or per month. Once set, this limit takes effect immediately and can only be changed at your request.
Session Time-Out
You can arrange for your session to end automatically after a set period of time. This feature is very effective at preventing fatigue or mental strain from playing for extended periods.
Self-Exclusion
If you feel you are losing control over your gaming, you can close your account for a set period or permanently. This is a courageous and correct decision.
Age Verification
11bat strictly follows the 21+ policy. Age is verified at the time of registration. Keeping minors away from gaming is our highest priority.
24/7 Support
For any issue, contact us via live chat or email. Our support team speaks Bengali and is always ready to help.
Gaming History
You can view your betting history, deposit, and withdrawal information at any time. Understanding your own gaming patterns is the first step toward responsible gaming.
Warning signs of problem gambling
If any of the signs below appear in your behaviour, pause and seek help — this is not weakness, it is the smart thing to do.
- Repeatedly increasing bets to recover lost money, known as "chasing losses".
- Lying to or hiding things from family, friends, or colleagues in order to play.
- Diverting money from daily expenses — such as food, rent, or medical costs — to place bets.
- Feeling restless, irritable, or anxious when not playing.
- Spending most of the day playing while neglecting work, family, or social relationships.
- Betting with borrowed or loaned money, and planning to repay that debt through winnings.
- Repeatedly deciding to stop playing but being unable to follow through.
Practical steps for safe gaming
Following these simple steps will keep your gaming experience enjoyable at all times.
Set a Budget
Before logging in to 11bat, decide the maximum amount you can spend — and stick to that limit, whether you win or lose. A betting budget should never come from funds set aside for essential expenses.
Set a Time Limit
Decide in advance how long each session will last and stop playing when the time is up. Our session time-out feature can do this automatically.
Take Breaks
Avoid the habit of playing for long stretches without stopping. Get up at least once every hour, drink some water, and refresh your mind. Making good decisions with a tired mind is difficult.
Do Not Bet on Impulse
Avoid playing when you are angry, frustrated, or under stress. Betting in that state leads to hasty decisions, which often cause significant losses.
Talk to Someone Close
If you feel your gaming habit is getting out of control, talk openly with family or a trusted friend. Seeking support is far more effective than facing it alone.
Use Self-Exclusion if Needed
If you feel you need a break, contact 11bat support and ask to have your account closed for a set period. This step is the best investment you can make for your mental health and relationships.
Protection for minors
Opening an account and gaming at 11bat is permitted only for those aged 21 or above. We follow an age verification process at the time of registration. If we learn that an underage user is operating an account, that account will be closed immediately.
If you are a parent and are concerned that your child may be accessing online gaming sites, use parental control software on your device. Always keep your 11bat account password private and do not leave your device without logging out.
To parents: If your child is showing interest in online gambling, speak with them calmly and let our support team know.
How self-exclusion and limit-setting work
11bat's responsible gaming tools are available directly within your account. They are easy to use and completely confidential.
Setting a Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit from Account Settings. The minimum deposit at 11bat is ৳200 and the minimum withdrawal is ৳1,000. Lowering a limit takes effect immediately; increasing a limit may require processing time.
Time-Out Break
Temporarily suspend your account for anywhere from 1 day to several weeks. During this time you will not be able to access it. After the break, the account is reactivated automatically.
Long-Term Self-Exclusion
Contact our support team to close your account for an extended period or permanently. No promotional messages are sent during self-exclusion.
Reviewing Betting History
Your complete transaction and betting history is stored in your account. Reviewing it regularly gives you a clear picture of your gaming patterns.
Need Help? We're Here
If you feel that gambling is having a negative impact on your life or someone you know, do not carry it alone. 11bat's support team is available seven days a week, twenty-four hours a day — in Bengali and English. Get in touch with us:
Live Chat
Talk to our team directly via live chat at any time. You will receive immediate assistance.
Email Support
Write out your issue in detail and send it to: [email protected] — we will respond promptly.
Your information is kept completely confidential when you contact support. Reaching out for help is a sign of courage to us, not weakness.
Questions and answers about responsible gaming
Enjoy responsibly
At 11bat you will find cricket betting, slots, fishing games, and much more entertainment. Enjoy everything safely and within your limits.