11bat's Privacy Policy
Your personal information is extremely valuable to us. This policy clearly describes how 11bat collects, uses, and keeps your information secure.
1. Introduction
This privacy policy applies to all users of the 11bat platform. By using our website, you are giving your consent to the methods of information collection and use described in this policy.
11bat operates a safe and reliable online betting and casino platform for users in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information. This privacy policy will inform you about what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information.
This policy applies to 11bat's website, mobile platform, and all related services. We may update this policy from time to time, and you will be properly notified of any changes.
2. Information We Collect
11bat collects various types of information. A detailed description of the information collected is provided below.
2.1 Personally Identifiable Information
For account registration and identity verification, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details
- Address
2.2 Financial Information
Information collected for transaction processing and fraud prevention:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal transaction history
- Transaction amount and time
- Payment method details
2.3 Gaming Activity Information
To improve your gaming experience, we collect:
- Game history and results
- Betting patterns and amounts
- Preferred game categories
- Bonus and promotion usage information
- VIP level progression information
2.4 Technical Information
Information automatically collected for platform functionality and security:
- IP address
- Browser type and version
- Device information
- Cookies and session data
- Login time and frequency
- Website browsing patterns
3. Purpose of Information Use
We use the information collected only for specific and legitimate purposes. Each purpose is described in detail below.
4. Information Sharing with Third Parties
11bat never sells your personal information. However, limited information may be shared with third parties in specific circumstances.
Service Provider Partners
Only necessary information is shared with trusted service providers engaged in essential tasks such as payment processing, game software supply, technology infrastructure, and customer service management. These partners operate under a strict data protection agreement.
Legal Obligations
We may be legally required to provide relevant information to the relevant authorities in the case of a court order, a lawful request from law enforcement agencies, or compliance with applicable law.
Fraud Investigation & Security
In the case of investigations into active fraud, money laundering, or other illegal activities, relevant information may be shared with investigating agencies.
What We Never Do
We never sell or rent your personal information to third parties. Your information is not shared with other companies for marketing purposes. No unnecessary information is shared with any party without your consent.
5. Cookies & Tracking Technologies
The 11bat website uses cookies and similar tracking technologies that improve your browsing experience.
Types and Purpose of Cookies
Essential for maintaining login sessions, ensuring security, and operating the website's basic functions. These cannot be disabled.
These cookies are used to provide language preferences, user settings, and a personalized experience.
These cookies are used to collect statistics about platform usage and to improve the quality of service.
Used to protect against unauthorized access, cross-site request forgery (CSRF), and other security risks.
You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the website.
6. Data Retention & Security
Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as legally required.
- Active account information: for as long as the account remains active
- Transaction records: for the period determined by applicable law
- Inactive account information: a reasonable period from the date of last activity
- Information related to legal disputes: until the dispute is resolved
Security Measures
11bat follows industry-standard security technologies and processes to protect your information:
- SSL Encryption: SSL/TLS encryption used for all data transfers
- Data Encryption: Stored sensitive information is kept in an encrypted state
- Access Control: Only authorized personnel have access to the information they need
- Regular Security Reviews: System vulnerabilities are identified and resolved
- Two-Factor Authentication: Login security is strengthened
7. Your Rights & Choices
If you have an account with 11bat, you enjoy the following rights regarding your personal information.
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction or update of any inaccuracies in your information.
Right to Erasure
You have the right to request deletion of your information under certain conditions, provided there are no legal obligations preventing it.
Right to Object to Processing
You have the right to object to the processing of your information in certain circumstances.
Right to Data Portability
You have the right to receive your information in a structured, commonly usable format.
Right to Opt Out of Marketing Communications
You have the right to opt out of promotional communications at any time.
To exercise any of the above rights, please contact our support team. We will process all valid requests accordingly.
8. Protection of Minors
11bat is operated exclusively for persons aged 21 and above. We do not knowingly collect any personal information from minors, and we do not allow them to use our services.
An age verification process is followed at the time of account registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has created an account on our platform, please contact our support team immediately.
9. Changes to This Policy
11bat reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- Displaying a clear notice on the website
- Sending a notification to your registered email
- Informing you about the update when you log in to the platform
If you continue to use the platform after changes have been made, it will be assumed that you have agreed to the updated policy. We therefore recommend that you check this page regularly.
If you do not agree to the changes, you have the right to close your account. Our support team will assist you in this regard.
10. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us.
Live Chat Support
Our support team is available on live chat 24 hours a day, 7 days a week. Service is available in both Bengali and English.
Available around the clock
11bat — Safe & Trusted Gaming
Your information is secure, your privacy is respected. Log in to 11bat and enjoy with confidence.