FAQ
All answers about 11bat, right here
Deposits, withdrawals, casino games, VIP benefits, or support — find clear and detailed answers to any of your questions on this page.
Whether you are new to 11bat or a returning player, questions about your account, payments, games, or customer support can come up at any time. On this FAQ page we have organized the most frequently asked questions into four sections — Casino & Table Games, How to Deposit, Customer Support, and VIP Benefits. Scroll down and find your question. If you do not find an answer, contact our 24/7 live chat directly.
Casino & Games
Deposits & Withdrawals
Support
VIP Club
Casino & Table Games
Roulette is a classic casino game where a ball lands on a spinning wheel and you bet on a number or color. To join roulette at 11bat, simply log in, go to the Live Casino or Table Games section, and pick your preferred table. Every game is operated to ensure fair play and results are completely random. New players can start with small bets.
Yes, in live dealer games a real trained dealer runs the game from a studio via high-definition video stream. You watch cards being dealt or the roulette wheel spinning in real time, right on your screen. 11bat delivers this experience through partnerships with leading providers like Evolution Gaming and Ezugi. With a good internet connection, you can enjoy live dealer games on mobile too.
Absolutely. Teen Patti is a highly popular three-card game from South Asia that delivers the same excitement online. Andar Bahar is even simpler — one card is drawn and you bet whether the next card falls on "Andar" (inside) or "Bahar" (outside). Both games are available on 11bat with a Bengali interface and new players can pick them up with ease.
11bat's table games offer tables across a range of stakes, so there is a suitable table for everyone from small-budget players to experienced high-rollers. The specific limits are shown in each table's details. The advice for new players is to start at a low-limit table and build up experience gradually.
11bat's table games offer tables across a range of stakes, so there is a suitable table for everyone from small-budget players to experienced high-rollers. The specific limits are shown in each table's details. The advice for new players is to start at a low-limit table and build up experience gradually.
Yes. 11bat's platform is built with a mobile-first design, so live dealer games can be played comfortably from any Android or iOS smartphone browser. Video quality adjusts automatically to match your network speed. For the best experience, use a Wi-Fi or 4G/5G connection.
How to Deposit
Depositing with Nagad is straightforward. After logging in to 11bat, go to the Cashier or "Deposit" section, select Nagad as the payment method, and enter the amount. Follow the on-screen instructions to complete the payment through the Nagad app or *167#. After a successful transaction, the funds are usually added to your balance within a few minutes.
The minimum deposit amount at 11bat is ৳200 and this applies to all three methods — bKash, Nagad, and Rocket. This means depositing at least ৳200 via any method keeps your account active and makes you eligible for bonuses. Starting with a small amount lets you try out the platform without much risk.
Most of the time a successful deposit is added to your balance within a few minutes. If it has not appeared after 15–20 minutes, first check in your payment app to confirm the transaction went through. Then contact 11bat's 24/7 live chat and provide the transaction ID or a screenshot. The support team will verify and resolve the issue quickly.
11bat does not impose any additional fees on deposits or withdrawals on its end. However, bKash, Nagad, or Rocket may apply their own transaction charges according to their respective service terms. For withdrawals, the minimum amount is ৳1,000 and funds generally arrive within 30 minutes to 3 hours.
Customer Support
For a faster resolution, have these on hand before reaching out: your account username or registered mobile number, the approximate time the issue occurred, a transaction ID or reference number if applicable, and a brief description of the problem. Sharing a screenshot if you have one helps the support team work even faster.
11bat offers two support channels. First, live chat — chat instantly with a support representative from any page on the site. Second, email — for detailed issues, write to [email protected]. Both channels provide service in Bengali and English.
Yes, 11bat's customer support is available seven days a week, 24 hours a day. Whether it is early morning or late at night, live chat is always active. There are no breaks in service on Eid or other holidays either. So feel free to reach out at any time for any urgent issue.
Absolutely. 11bat's support team is able to assist in both Bengali and English. With Bangladeshi players in mind, our representatives can communicate comfortably in Bengali. If English feels uncomfortable, describe your issue entirely in Bengali and they will understand and provide a solution.
11bat's support team aims to reply to emails promptly. For urgent matters, live chat is more effective for an immediate resolution. When sending an email, clearly stating the type of issue in the subject line and including the necessary details will help speed up the response. Email address: [email protected].
VIP Benefits
11bat VIP members receive several exclusive benefits. Weekly cashback is among them — the higher the tier, the higher the cashback rate. In addition, VIP members receive priority customer service, early access to special promotions, and personalized offers. The program is fully automatic — play more, earn more rewards.
Weekly cashback is determined based on your total bets for that week. Each VIP tier pays cashback at a set percentage — for example, the Bronze tier pays up to 0.3% per week. At the end of each week the cashback amount is calculated and is generally added to your balance at the start of the following week. These funds are ready to use immediately.
11bat's VIP program has five tiers in total, with the weekly cashback rate increasing at each level:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.6% weekly cashback
- Gold — up to 0.9% weekly cashback
- Platinum — up to 1.2% weekly cashback
- Diamond — up to 1.5% weekly cashback
Yes, VIP tier changes are fully automatic. The more you play and bet regularly at 11bat, the more activity builds on your account and you become eligible to advance to the next tier. No separate application is needed — the platform tracks your progress on its own and upgrades you automatically once the criteria are met.
Diamond is 11bat's highest VIP tier. At this level you receive special benefits including up to 1.5% weekly cashback. Diamond members also get a dedicated account manager, first access to exclusive promotions, and the highest-priority customer service. Contact the support team to learn more.
Have more questions? We are ready to help
If you did not find an answer above, contact 11bat's support team directly — in Bengali, at any time.
Live Chat
24/7 instant support
Email Support
[email protected]